Privacy Policy Information
Effective Date: April 21, 2025
This Privacy Policy describes how Fresh Car Express (referred to as “Fresh Car Express,” “FCE”, “we,” “our,” or “us”) uses and shares information about you that we collect when you use our services, visit our website, or otherwise interact with us. This includes information collected online at [https://freshcarexpress.com], through phone, text, email, or in-person interactions.
Fresh Car Express understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you interact with our services. This Privacy Policy outlines how we collect, use, and protect your information. By using our website or services, you consent to the terms of this Privacy Policy. You should also review our Terms of Use to understand the general rules for using our website and any additional terms that may apply to specific services or content. “We”, “our”, “FCE” refers to Fresh Car Express. “You,” “your,” “client”, “customer”, “visitor,” or “user” refers to the individual accessing this site or using our services.
Website Terms and Conditions of Use
1. Terms
By accessing this website, accessible from [https://freshcarexpress.com], you agree to be bound by these Website Terms and Conditions of Use and to comply with applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing the site. The materials on this website are protected by copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials on Fresh Car Express’s website for personal, non-commercial, transitory viewing only. This is a license grant, not a transfer of title, and under this license, you may not:
Modify or copy the materials;
Use the materials for any commercial purpose or public display;
Attempt to reverse engineer any software on the website;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or “mirror” them on any other server.
This license shall automatically terminate if you violate any of these restrictions. Upon termination, your right to view the materials will also be revoked, and you must destroy any downloaded materials in your possession, whether in printed or electronic format.
3. Disclaimer
All materials on Fresh Car Express’s website are provided “as is.” Fresh Car Express makes no warranties, expressed or implied, and disclaims all other warranties. Additionally, Fresh Car Express does not warrant or make any representations concerning the accuracy, likely results, or reliability of the materials on its website or any sites linked to it.
4. Limitations
Fresh Car Express or its suppliers shall not be liable for any damages arising out of the use or inability to use the materials on our website, even if Fresh Car Express or an authorized representative has been notified orally or in writing of the possibility of such damage. Some jurisdictions do not allow limitations on implied warranties or liability for incidental damages, so these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Fresh Car Express’s website may include technical, typographical, or photographic errors. Fresh Car Express does not warrant that any material on the website is accurate, complete, or current. We may make changes to the materials at any time without notice but do not commit to updating them.
6. Links
Fresh Car Express has not reviewed all external websites linked to our website and is not responsible for their content. The presence of any link does not imply endorsement by Fresh Car Express. Use of any linked website is at the user’s own risk.
7. Site Terms of Use Modifications
Fresh Car Express may revise these Terms of Use at any time without notice. By using this website, you agree to be bound by the then-current version of these terms.
8. Your Privacy
At Fresh Car Express, accessible from [https://freshcarexpress.com], the privacy of our visitors is one of our top priorities. This Privacy Policy outlines the types of information we collect and how we use it.
If you have any questions or need further information regarding this Privacy Policy, feel free to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website in relation to the information they share or we collect. It does not apply to any information collected offline or through channels other than this website.
9. Consent
By using our website, you consent to our Privacy Policy and agree to its terms.
10. Information We Collect
The personal information you are asked to provide, and the reasons for requesting it, will be made clear when we ask for your information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or any attachments, and any other information you choose to provide.
When you register for an account or book a service, we may ask for contact information including your name, address, email, and phone number.
11. How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through our partners, for customer service, updates, and other information related to the website and our services, including marketing and promotional purposes
Send you emails
Detect and prevent fraud
12. Log Files
Fresh Car Express follows standard procedures for using log files. These files log visitors when they visit websites. This is a common practice among hosting providers and is part of analytics services. The information collected by log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. This data is not linked to any personally identifiable information and is used to analyze trends, administer the website, track users’ movements on the site, and gather demographic information.
13. Cookies and Web Beacons
Like many websites, Fresh Car Express uses cookies. These cookies store information such as visitors’ preferences and the pages visited on our website. This information helps us improve your experience by customizing content based on your browser type and other details.
For general information on cookies, please see resources like “What Are Cookies?”
14. Advertising Partners Privacy Policies
You may consult this section to find the privacy policies for any third-party advertising partners of Fresh Car Express. Third-party ad servers or ad networks may use technologies such as cookies, JavaScript, or Web Beacons in their advertisements and links that appear on our website. These technologies are used to measure advertising effectiveness and/or personalize content shown to you on other websites.
Fresh Car Express has no access to or control over these third-party cookies.
15. Third Party Privacy Policies
Fresh Car Express’s Privacy Policy does not apply to other advertisers or websites. We recommend reviewing the respective privacy policies of any third-party advertisers or services for more detailed information, including how to opt out of certain options.
You can disable cookies through your browser settings. More detailed information about cookie management can be found on your browser’s website.
16. PIPEDA Data Protection Rights
We want to make sure you are fully informed of your data protection rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). Every user is entitled to the following:
The right to access – Request copies of your personal data
The right to rectification – Request correction of inaccurate or incomplete data
The right to erasure – Request deletion of your personal data, under certain conditions
The right to restrict processing – Request restrictions on processing, under certain conditions
The right to object to processing – Object to our processing of your data, under certain conditions
The right to data portability – Request a transfer of your data to another organization or directly to you, under certain conditions
If you make a request, we will respond within one month. To exercise any of these rights, please contact us.
17. Children’s Information
Protecting children’s privacy is very important to us. We encourage parents and guardians to observe, participate in, and guide their children’s online activity.
Fresh Car Express does not knowingly collect personally identifiable information from children. If you believe your child has provided such information on our website, please contact us immediately, and we will take steps to promptly remove it from our records.
18. Governing Law
Any claim related to Fresh Car Express’s website shall be governed by the laws of the Province of Alberta, Canada, without regard to conflict of law provisions.
19. Personal and Non-Personal Information
Our Privacy Policy identifies how we collect, use, and protect both personal and non-personal information. Personal information refers to data that can identify you directly (e.g., name, contact details), while non-personal information includes data that does not identify you (e.g., browser type, general location, preferences).
20. What Is Non-Personal Information and How Is It Collected and Used?
Non-personal information is data that cannot be used to identify you. If you visit our website to read about our services at Fresh Car Express, we may collect certain non-personal information via your browser. Because non-personal information does not identify you, there are no restrictions on how we may use or share it.
What is Personal Information and How is it Collected?
Personal information identifies you as an individual—such as your name, mailing address, email address, or telephone number. We may collect this information in several ways:
When you fill out a booking form or contact us
When you conduct a transaction with us or one of our partners
When we collect billing information (e.g. for credit card transactions)
When you opt-in for updates, submit reviews, or participate in promotions
21. Are Cookies or Other Technologies Used to Collect Personal Information?
Yes, we may use cookies and similar technologies (like web beacons) to collect user data on our website. Cookies are small text files placed on your device to help personalize your experience and simplify future visits.
Cookies may be used to remember user preferences, track interactions, and streamline booking features. Web beacons are tiny graphic images that help monitor user behavior, email open rates, and more. These tools help us enhance your user experience and optimize our content and service offerings.
We may also partner with third parties that use persistent cookies to analyze usage data in aggregate and to help us improve performance. These cookies do not collect personal identifiers unless explicitly provided.
You have the option to accept or decline cookies through your browser settings. However, declining cookies may impact your experience on our website.
22. How Does Fresh Car Express Use Personal Information?
We may use your personal information to:
Respond to service inquiries and customer support requests
Process payments and maintain transaction records
Communicate updates, promotions, or service changes
Conduct internal research to improve our services
Protect legal rights, safety, and comply with regulations
We may anonymize data to remove personal identifiers and treat such data as non-personal. We may also use your data to comply with legal obligations or in emergency situations where health or safety is at risk.
23. Does Fresh Car Express Share Personal Information with Others?
We do not share your personal information with unrelated third parties without your permission, except as outlined in this Privacy Policy.
We may share data with third-party service providers (e.g. payment processors) who are under agreement not to retain, use, or disclose personal information for purposes beyond what we have contracted them for.
In some cases, such as a merger or sale of the business, your personal data may be transferred as part of business assets. Additionally, we may disclose personal information if required by law, subpoena, or legal process, or to protect safety or prevent fraud.
We do not sell or publish your personal information, and we do not control how third-party advertisers use data you provide directly to them via external ads.
24. How is Personal Information Used for Communications?
We may contact you via email, phone, or mail with information about services, promotions, or updates relevant to Fresh Car Express. If you fill out an online form requesting a response, we may respond using the contact information you’ve provided.
Please note that while we strive to protect all communications, we cannot guarantee that emails will not be intercepted.
25. How is Personal Information Secured?
We follow industry standards and reasonable precautions to protect your data from loss, misuse, unauthorized access, or disclosure. Access to your data is restricted to authorized personnel and vetted service providers, all of whom are required to maintain data confidentiality.
Despite our efforts, no data transmission over the internet is 100% secure, and we cannot fully guarantee protection against breaches.
26. Links
Our website may contain links to external websites we believe may be helpful or interesting. Fresh Car Express is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing personal information.
27. Public Discussions
We may host discussion forums or allow public comments on our site. Any information you post in these forums becomes public and can be accessed by others. Please avoid posting sensitive personal data. We are not responsible for third-party use of data shared publicly on our website.
28. How Can a User Access, Change, and/or Delete Personal Information?
You can request to access, update, correct, or delete the personal information you’ve provided to us. You may also unsubscribe from emails or communications.
To make changes, please contact us at:
📧 freshcarexpress@gmail.com
29. Changes
Fresh Car Express reserves the right to modify this Privacy Policy at any time. Any updates will be posted in this section, and we encourage users to review the policy regularly. For questions regarding our Privacy Policy or data practices, please contact us at:
📧 freshcarexpress@gmail.com
App Terms and Conditions of Use
1. Information We Collect
By accessing this website, accessible from FreshCarExpress.ca, you are agreeing to be bound by these Website Terms and Conditions of Use and acknowledge responsibility for compliance with applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. All materials contained on this site are protected by copyright and trademark law.
When you visit our website or use our mobile app, our servers may automatically log standard information provided by your web browser. This may include your computer’s Internet Protocol (IP) address, browser type and version, pages visited, time and date of your visit, time spent on each page, and other technical details.
We may also collect information about the device you’re using to access our services. This could include the type of device, operating system, unique device identifiers, device settings, and geo-location data. The specific data we collect can vary depending on your device and software settings. We recommend reviewing your device and software provider’s policies to understand what data may be shared.
Our website and apps may collect ephemeral data—information that is temporarily stored in memory just long enough to service real-time requests, and solely for the purpose of enabling app functionality. This data is not retained beyond the immediate use case.
2. Personal Information
Users may choose whether or not the app collects the following data:
a. User payment info
b. Approximate location
c. Precise location
d. Photos & videos
e. Files & documents
f. Biometric data (face and fingerprints) for faster login
To use certain features of the Fresh Car Express website and mobile apps, the following personal information is required:
a. Name
b. Email
c. Street address
d. Phone number
Note: All of the above categories exclude text messaging originator opt-in data and consent. This specific information will not be shared with any third parties under any circumstances.